Refund policy

14 days, no questions asked

If you aren't happy, ask for a refund within 14 days of any charge and you'll get it in full. That covers a first Pro payment, a renewal and a one-time report.

How to ask

Write to support@upwindreport.com from the email on your account, or use the link in your Paddle receipt.

Our orders are handled by Paddle.com, our online reseller and merchant of record, so Paddle sends the money back to the way you paid. How soon it shows up depends on your bank.

What happens after

• A refunded Pro plan ends straight away, and your account goes back to Free.
• A refunded report is no longer available in your account.

After 14 days

We don't refund part of a month or year. You can cancel at any time so you aren't charged again, and Pro stays on until the end of the time you paid for. If we charged you by mistake, such as twice for the same thing, we refund it whenever you tell us.

Your rights

This policy doesn't take away any refund rights the law gives you where you live.